You have 30 days from the day your order is delivered to return anything you bought from Voltway. Return shipping is free — we email you a prepaid label.
What we accept
| Condition | Accepted? | Notes |
|---|---|---|
| Unopened, seal intact | Yes | Full refund |
| Opened and used, complete | Yes | Full refund if all accessories, cables and packaging are included |
| Missing accessories or packaging | Partial | We deduct the replacement cost of what's missing |
| Physically damaged by use | No | See if the fault is a defect |
| Arrived damaged or faulty | Yes | No time limit within the manufacturer's warranty — we cover return shipping and replace or refund |
Software, digital licences and activated eSIM plans can't be returned once redeemed. Everything else in our catalog is returnable under the terms above.
How to start a return
- Email with your order number and which items you're returning.
- We reply within one business day with a prepaid return label and an RMA number.
- Pack the items in their original boxes, put the RMA number on the outside, and drop the parcel off at any carrier location.
Please erase and sign out of any device before returning it — remove it from Find My, deactivate activation lock, and factory reset it. We can't process a return on a device that's still locked to an account.
Refunds
We inspect returns within 2 business days of arrival at the warehouse. Once approved, the refund goes back to your original payment method and takes a further 3–5 business days to appear, depending on your bank. We refund the original shipping cost only if the return is our error — a wrong, faulty or damaged item.
Exchanges
We don't process direct exchanges. Return the item for a refund and place a new order; that way you get the current price and don't wait for the return to clear before the replacement ships.
Price protection
If a product you bought drops in price at Voltway within 14 days of your order, email us and we'll refund the difference. This applies once per item.