Contact
Email and a human will answer. One inbox, no ticket maze.
Hours
| Day | Hours (ET) |
|---|---|
| Monday–Friday | 9:00 – 18:00 |
| Saturday | 10:00 – 16:00 |
| Sunday and public holidays | Closed |
Response times
We answer within one business day, and most emails within four hours during opening hours. Messages sent overnight, at weekends or on public holidays are answered on the next business day.
What to include
Telling us these up front saves a round trip:
- Your order number, if you're asking about an order
- The exact product and variant — configuration, capacity, colour
- For a fault: what happens, when it started, and what you've already tried
- For a price match: a link to the competing listing
Before you email
Many answers are already written down, and they're more precise than we can be from memory:
- — rates, delivery times, tracking
- — the 30-day window and how to start a return
- — what we cover and what the manufacturer covers
- — payment, price matching, stock
Chat
The assistant in the corner of every page answers questions about products, stock and our policies immediately, at any hour. If it can't help, it will hand you to the team.
Business address
Voltway 1200 Distribution Way Columbus, OH 43219 United States