Payment
What payment methods do you accept? Visa, Mastercard and American Express, plus Shop Pay, PayPal, Apple Pay and Google Pay. We don't accept cheques, bank transfers, cash on delivery or cryptocurrency.
Do you offer financing or instalments? Shop Pay Installments is available at checkout on orders between $50 and $3,000, subject to eligibility.
When is my card charged? At the time you place the order, not at dispatch.
Is sales tax included in the listed price? No. Prices are shown before tax, and sales tax is calculated at checkout from your shipping address.
Orders and tracking
How do I track my order? You get a tracking number by email when your parcel leaves the warehouse. See for what to do if tracking stalls.
Can I change or cancel an order? If it hasn't been dispatched, yes — email as fast as you can with your order number. Once it's dispatched, treat it as a return.
Can I order by phone? No, we take orders through the website only.
Price matching
Do you price match? Yes. If an authorised US retailer has an identical item — same model, same configuration, same colour — in stock at a lower price, we'll match it. Email a link to before you order, or within 14 days after.
What's excluded? Marketplace and third-party sellers, auction sites, refurbished or open-box listings, membership-only pricing, bundle deals, and prices that only appear in a cart. We also don't match below our own cost, which occasionally means declining a match.
Products and stock
What do you sell? Laptops, smartphones, tablets, headphones, monitors, keyboards, storage, smartwatches, cameras, networking gear and cables. We don't carry televisions, printers or games consoles.
Are your products new? Yes, everything is new and sealed. We don't sell refurbished, open-box or grey-market stock.
Something is out of stock — when is it back? Restock timing depends on the manufacturer and we won't guess at a date. Email us with the product and variant and we'll tell you what we know.
Do you sell to businesses or in bulk? Yes, for orders over 10 units — email and we'll quote.
Support
How fast do you reply? Within one business day, and usually within four hours during opening hours. See .
Do you offer setup or data transfer? No. We sell hardware; we don't do installation, data migration or repairs outside warranty.